Code of Conduct

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INTEGRATIVE BODY & MIND, LLC

CODE OF CONDUCT

To provide a safe and healthy environment for staff, visitors, patients, and their families, Integrative Body & Mind, LLC (“Practice”) expects visitors, patients, and accompanying family members to refrain from unacceptable behaviors that are disruptive or pose a threat to the rights or safety of other patients and staff.

As a patient, please understand that Practice has the following expectations:

• If you have any questions about the care you received from Practice or are unhappy with the service received, please speak to your provider before you leave the Practice. If the services were rendered through telemedicine, please send a text to your provider, or send an email to Practice so that any clarifications about your care or the services you received can be  addressed.
• Practice strives to provide all patients with the necessary time and quality of      care they deserve. In order to accomplish this, Practice requests that you communicate all issues that you wish to discuss with your provider at the time your appointment is scheduled. This will ensure that an appropriate amount of time can be allotted  to address your concerns. Failure      to do so may result in Practice scheduling you for another visit. 
• Questions about the Membership Agreement, Monthly Membership Fee or other fees      associated with services not included in the monthly membership fee should      either be discussed over the phone with your provider or addressed in an email sent to Practice at sarahnp@intregrativebm.com. Patients may also discuss these issues when they come into the office for an appointment. 
• Practice follows a zero-tolerance policy for aggressive or harassing behavior directed by patients and/or their accompanying family members or friends against our staff. 
• Please be courteous with the use of your cell phone and other electronic devices. When you come for your visit, set the ringer to vibrate before storing away.

The following behaviors are prohibited:  

· Possessing firearms or any weapon

· Intimidating or harassing behavior towards your provider, staff, or other patients

· Making threats of violence through phone calls, letters, voicemail, email or other forms of written, verbal or electronic communication

· Physically assaulting or threatening to inflict bodily harm

· Making verbal threats to harm another individual or destroy property

· Damaging business equipment or property

· Making menacing or derogatory gestures

· Making racial or cultural slurs or other derogatory remarks

If you are subjected to any of these behaviors or witness inappropriate behavior, please report the behavior to your provider or any staff member of Practice. Violators are subject to removal from the facility and/or termination from Practice’s Direct Primary Care Membership Program.